Frequently asked questions

Questions

Answers

  • About our products

  • Wallpaper
  • What are the advantages of wallpaper?

    Painted paper is a clean product which can be easily and quickly placed and removed. Forget about second layers and endlessly waiting for it to dry. Moreover, it is the quickest way of obtaining a low budget quality result, and the staring point for creating personalised spaces that are comfortable and special.

  • What must be considered before choosing the right wallpaper?

    First, you must consider the wall’s quality. If the wall is in perfect condition, a plain paper will work, or even with a silky or shiny effect. If the wall is not in very good conditions, a textured paper will work better.

  • What type of wallpapers are there?

    There are many types of wallpaper: acrylic, synthetic, textile, vinyl, wood veneer, natural fibres, and even electromagnetic paper which avoids static current.

    Tres Tintas has always valued quality and elegance above all. For this reason, our four first collections were manufactured with Duplex paper and following the technological innovations. Non-Wowen paper was used for the last two collections.

  • With which wallpaper qualities does Tres Tintas Barcelona work with?

    Tres Tintas used the quality wallpaper Dúplex for its collections Revival, Déjà Vu y All City Papers. Its a high quality, 150gr./m2 density sandwich paper. It also has Finland’s clean woods certificate. To place it, first adhere the glue on the back of the roll and extend it over the wall.

    +Info see instructions for placing

    Non Wowen paper was used for the collections 9 Selvas of Mariscal and Wall-à-Porter. Here, the textile fibres are pressed instead of woven. It has a density of 150gr./m2. To place, first apply the glue to the wall and then adhere the cut piece.

    +Info see instructions for placing

  • What is rapport?

    The rapport is the vertical distance between two identical points of the design. However, it is usually identified with the wallpaper’s repetition pattern. It is an integral part of the design. There are several types of rapport.

    • Rapport 0 (zero): the repetition pattern always fits regardless of the adjoining strip’s direction. A good example of this are the stripe patterns.
    • Horizontal rapport: design fits through the strips edges forming a design repeated horizontally.
    • Diagonal rapport: the repetition pattern in a strip does not fit with the next in a horizontal position. Therefore, the rapport is repeated diagonally and making the repetition less evident. Additional paper will be necessary in order to fit the patterns of 61cm or more (24 inches or more) in this type of rapport,
  • How can I calculate the number of wallpaper rolls I need?

    The measures of each model are indicated in this web. The width is usually 53 cm (20,86 in.), and the length 10 m (11 yd.). Furthermore, each model has a calculator which indicated the amount of rolls necessary depending on your wall’s surface area.

  • Why decorate with wallpaper?

    Since the industrial revolution, wallpaper has been one of the bases of decorative arts. It first appeared as a solution to the expensive production and installation processes of traditional wall upholstery, only accessible to the upper classes.

    The printed pattern culture goes beyond aesthetic reasons. It intends to carefully analyse the general conception of space and its complements Not in vain, wallpapers allow to customise spaces in ways otherwise impossible: it creates unique environments.

  • Can wallpaper be washed and cleaned?

    Yes: glue stains may remain after placement. Use a humid cloth or sponge to carefully wipe the paper’s surface. Stains are easily disappeared.

  • Fabrics
  • What are the advantages of fabric?

    Tres Tintas printed fabrics allow to create versatile home complements: cushions, quilts, curtains... and maybe even a lamp screen or folding screen. Why not?

    Use your imagination! Tres Tintas gives you all the necessary tools to playfully decorate.

  • What must be considered before choosing the right type of fabric?

    Before choosing a fabric, evaluate your needs and the use that will be given to the fabric. Our fabrics are generally purchased for home applications. Always remember to follow the usage recommendations and symbols included in the price lists, catalogues and in this web page.

  • How can I take care of the fabrics?

    The regular use of a vacuum cleaner with the right complement, will significantly extend your fabric’s useful life. Curtains or tapestry must be cleaned once a week with the vacuum cleaner, apart from brushing the loose particles of furniture or curtains before they are incrusted. Remember that the main reasons for filth is suspended dust, cigarette smoke, gas stoves, chimneys and liquid spills. If you detect a stain, clean it as soon as possible following the washing instructions in the label.

  • Do the fabric’s colours fade?

    Currently, pattern or dyed products for curtains are manufactured with dyes highly resistant to light de-colouring. However, fabrics deteriorate with time, reason why it is recommended to cover the curtains and push them to the sides during the hours of the day with most light.

  • How can I wash the fabrics?

    Certain fabrics must be dried clean while others may be washed at home. This is indicated by the printed symbols on the fabrics sides and in this web page (on product’s characteristics). By general rule, it is advisable to dry clean big items such as curtains, bed covers, or any other article that may not be useful if it shrinks. Don’t forget to measure the length of the curtains before taking them to the dry cleaners and notify the person in charge.

    All the articles must be properly rinsed after washed. To dry, centrifuge or dry with drum spinning. Don’t forget to leave them slightly humid for ironing.

  • Do the fabrics shrink?

    Tapestry fabrics shrink up to 5-6 % on its first washes. Dry cleaning may prevent shrinking.

    Regarding loose covers, the best method is to wash the fabric before it is tailored in order to avoid shrinking. When this is not possible, try to re-install them while they are still humid leaving them over a sofa or chair.

  • Can I obtain a fabric sample?

    Yes, you may purchase it in this web (from the characteristics page of the model of interest. Choose the samples of the desired models and we will send them to you.

  • Accessories
  • How are the design accessories installed?

    Since there are different design accessories available, we recommend to Contact our Customer Service Department to resolve any questions regarding installation.

  • Installation

  • Should I check the purchased product upon receival?

    Yes, the is the first thing you should do. Make sure the package is not damaged. Even though it is sent through UPS (the world’s first courier company), the product may suffer damages during transportation (these possible damages are insured)

    Once the package has been opened, make sure the product corresponds to your purchase order before opening the bag. Once it is out if the bag, verify there are no manufacturing defects in the illustrations, inks or colours.

    Remember we want you to be happy with your purchase, reason why we provide our satisfaction guarantee.

  • Is wallpaper easily placed?

    Yes, it is easy to place: just follow our user´s manual .

    Furthermore, we can offer you the installation kit with all the basic material necessary for a correct installation. Purchase it together with your wallpaper.

  • Is it necessary to prepare the wall before placing the wallpaper?

    Yes, it is essential for the walls to be clean and plain in order for the wallpaper to be placed correctly. Otherwise, there may be adherence problems, etc.

  • Can wallpaper be placed in the kitchen or bathroom?

    Yes, provided the wall doesn’t have humid spots. However, if the paper is close to zones extremely exposed to water or oil, we recommend to apply a liquid latex layer over the paper to avoid deterioration.

  • What is the most suitable glue for the wallpapers offered by Tres Tintas?

    Tres Tintas installation kit includes the right glue for its products and the basic tools for installing.

    Warning: porous walls may absorb too much glue. In this case, mix our glue with vynilic glue. you will get a better performance specially with the collections made with "non woven" paper.

  • Can it be placed over textured walls?

    We do not recommend it, you should remove it first.

  • Purchase process

  • How can I purchase through this web page?

    If you find a product that interest you while browsing through our web, you may add it to your shopping cart. When you want to end the purchase, all you have to do is follow these three simple steps: first, make sure all the products and quantities in the cart are correct; second, enter your invoicing and delivery information; third, select the type of delivery (standard or express) and the way of payment (credit card, bank transfer, etc)

  • How does the shopping cart work?

    Once you find the desired product, click on the button , to automatically add it to the shopping cart. After adding a product, you may continue to browse through our web page (and add more products if you want) or continue the purchasing process.

  • What ways of payment are available for online purchases?

    Different ways of payment will be available depending on the country. Although the most common form is by means of credit card, some countries accept payment through bank transfer. Before carrying out your purchase, choose the most convenient way of payment.

  • Is online purchasing safe?

    Absolutely. We have implemented all the necessary security measures in order to ensure a safe and confidential purchase.

    As the General Contracting Terms and Conditions indicate, once the purchase order form has been filled in and the conditions accepted, you will be re-directed to a safe payment runway with technology SSL 128 bits, System 4B of the bank del Banco Santander Central Hispano (BSCH).

    The System 4B incorporates in all markets of its TPV Virtual (Pasat Internet) the international "safe" protocols SEC (Verified by Visa and MasterCard SecureCode- both based on 3D Secure technology), to carry out a safe electronic payment process.

  • What are the requirements to pay with credit or debit card?

    Activate your card’s Safe Electronic Commerce (SEC) service This service is usually free of charge. We advise to keep it activated while shopping on-line. More Information)

  • What is CES?

    SEC is the acronym for Safe Electronic Commerce , which indicates that the technical protocol of the transaction is safe. This web’s payment system implements the Safe Electronic Commerce’s technical by means of 3D Secure.

    3D Secure is able to authenticate the card owner: guarantees that the client using the card number is the real owner of the same.

    The client and the bank issuing the credit card get in contact at the time of payment. By doing this, the bank may identify the client by means of requesting the password associated with the card. Without this password, payment will not be safe. Each bank has its own system.

    IMPORTANT: in order to carry out payment through this web, you must activate your card’s Safe Electronic Commerce service with your bank. In case it has not been activated, we advise you to contact your bank and activate it so you may purchase products safely through the Internet. Even if you loose your card or if its stolen, nobody will be able to buy through the Iernet with it.

  • What are the requirements to pay by means of bank transfer

    If you make the purchase in a country which does allows payment by means of bank transfer, we will provide the account number for such purpose

    Very important: under the transference "concept", you must indicate the purchase code indicated once the purchase process has been finalised. This code will also be sent by e-mail together with the instructions to carry out the transaction.

  • May I purchase in a store?

    Yes. Ask in your city’s stores and locate the closest to your home, An expert will help and advise you in everything you need, both in technical or decorative aspects.

  • Delivery process

  • What are the delivery expenses?

    In the third an last step of the purchase process, you will be able to choose different ways of delivery depending on the country you live and where you want us to deliver the package. The expenses vary depending on each case, but you are always able to choose the option that bests suits you

  • What is the delivery term?

    Depending on the country you live in and where you want us to deliver the package, there will be available two delivery terms and its prices, depending if it is sent Express or Standard. you may choose the type of delivery in the last step before completing your purchase order.

  • How is the order delivered?

    By means of the renowned international courier company UPS. This was, we guarantee the package is received within the agreed time and without any problems.

  • Do I receive the order at home?

    We send it wherever you want. During the purchase process you may have different delivery and invoicing addresses.

  • How can I keep track of my purchase order once it has been sent?

    Once the order has been processed in our computer system, we will send you an e-mail with a tracking code in order for you to consult the state of your order at all times.

  • Payment and Refunds

  • What happens if the ordered product arrives faulty?

    If you are not satisfied with your purchases and wish to return the product, you must send a notification within the next 7 days. Returns will only be accepted if the product package is closed or if the product is faulty. If the product should have a manufacture defect, Tres Tintas BCN will run with the return shipping expenses.

    For more informatio read our satisfaction Guarantee.

  • May I return the purchased product?

    Yes, but you must send a notification within a maximum term of 7 days. Returns are only be accepted if the product package is closed or if the product is faulty. Delivery expenses are responsibility of the client except if the product presents a manufacture defect.

    For more informatio read our satisfaction Guarantee.

  • Professionals

  • Do you have professionals documentation?

    Yes. Our Contract department is exclusively dedicated to the projection of public spaces. The person in charge of the department will provide all the necessary technical documentation regarding fire prevention and other technical characteristics of the product. This documentation will be available in English and Spanish

    Furthermore, we also manage samples, offer a professional mini-catalogue and images for 3d presentation projects.

  • Do you apply for professional’s discounts?

    TheContract department is specialised in big projects. Contact them to receive a quotation in relation to your project.

  • What is customised paper and fabrics?

    Tres Tintas Barcelona´s Contract department may produce customised wallpaper or fabrics according to your project’s needs, jointly developing the most suitable solution to obtain the best result.

  • What are the technical requirements to send my own design?

    You must have a high-resolution image for making a customised paper With the image, we will work the rapport adjustments and design adaptations in accordance with the final needs.

  • What sizes and supports do you work with?

    Technically, any high resolution digital image format works: Freehand , JPG, Tiff, Adobe Illustrator, etc. Ask the Contract department to clarify any doubts.

  • How can I sell your products in my store?

    Ask the Customer Service Department for a visit from the local or national responsible or request a distributor or international agent responsible for the brand

    Call the customer service number of your local distributor and request a visit from the local responsible. In case there is not a distributor or international agent in your country, directly contact Tres Tintas Barcelona’s Export Manager.

  • Your information

  • What use is given to the information provided for online purchases?

    The data requested when purchasing on-line are limited to the information necessary for carrying out an invoice (in case is has been requested), knowing where to send it and that you can carry out payment.

    We do not have access to your bank account information since payment is done through a safe payment runway. Your personal information is saved strictly following the safety measures established under the Data Protection Law. We do not give nor lend your data to any company outside the Tres Tintas BCN group.

    You can see our data protection policy in our Legal Notice.

  • How can I remove my personal information?

    You can exercise your rights under the Act and in particular the rights of access, rectification or deletion of data and opposition, if appropriate, and the right to revoke the consent given for the transfer of your data. You can enforce such rights to access your account and clicking on the "Unsubscribe" or by sending a signed written request addressed to: Inks Three NCBs Aribau street n º 71, Bajos, 08036 Barcelona - Spain) . The request must contain the following information: name of the user, correspondence address, photocopy of identity card or passport, and specific content of the right exercised.

    For more information, read our Legal Notice.

  • Forgot your password?

    We do not know your password as the encryption system protects it So in order to access your account, you'll find the possibility of introducing a new password.

  • Forgot your login name?

    Your login (or username) will always be your e-mail. Anyway, if you do not remember or do not know what e-mail entered will need to register again. Please note that if during the search we found that this email address already belongs to a registered user, this will mean that email is your login.

  • Newsletter

  • What is the delivery frequency?

    The truth: the frequency of transmission and we do not know, just because you send only when strictly necessary. Maybe we will send every month or every two months. Only when we have something important to say.

  • What kind of information is included?

    Information of Tres Tintas BCn, the world of wallpaper and on the field of interior architecture in general. You talk so much about what we do and what we are interested in what others are doing.

  • How can I unregister?

    In each newsletter of Tres Tintas you receive there will be one-link below to unsuscribe. You can also unsubscribe by entering your account.

  • Contact us

  • Do you have a store or a showroom?

    Yes, you can see and touch most of our products in our stores or in the showrooms of many of our distributors.

    For more information contact your store or distributor.

  • How can I contact you directly?

    You have two ways to do it: you can contact our distributors or agents in each country or, if you prefer, directly with the department you're interested of Tres Tintas Barcelona. You have all the information in the section Customer Service.

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